DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS
Research highlights Quality Management System (QMS) has now become a recognizable guarantee of trust in certified business systems. A critical review of the literature reveals that empirical studies conducted to date have yielded conflicting findings on the relationship between quality management pr...
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Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia
2017-12-01
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Online Access: | http://www.ijqr.net/journal/v11-n4/2.pdf |
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doaj-450d75baa1124443a37447809e65df9c2021-03-02T10:53:22ZengCenter for Quality, Faculty of Engineering, University of Kragujevac, SerbiaInternational Journal for Quality Research1800-64501800-74732017-12-0111475376810.18421/IJQR11.04-02DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONSBoris Urban0Mainford Toga1University of Witwatersrand , Graduate School of Business Administration Johannesburg South AfricaU niversity of Witwatersrand , Graduate School of Business Administration Johannesburg South AfricaResearch highlights Quality Management System (QMS) has now become a recognizable guarantee of trust in certified business systems. A critical review of the literature reveals that empirical studies conducted to date have yielded conflicting findings on the relationship between quality management practices and innovation. This study empirically investigates how quality management principles may act as determinants of product and process innovations. The results show that customer focus and leadership explain a significant amount of product innovation, but not process innovation. Empirical support also finds that people management explains a significant amount of variance in both product innovation and process innovation. The findings highlight the importance of developing formal organisational mechanisms to measure levels of such quality determinants as they are easily overlooked or taken for granted. Moreover, firms need to recognise that innovation is a multi-faceted concept that can be controlled from a process or a product perspective, a distinction which is sometimes blurred.http://www.ijqr.net/journal/v11-n4/2.pdfInnovationproduct innovationprocess innovationquality managementISO certification |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Boris Urban Mainford Toga |
spellingShingle |
Boris Urban Mainford Toga DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS International Journal for Quality Research Innovation product innovation process innovation quality management ISO certification |
author_facet |
Boris Urban Mainford Toga |
author_sort |
Boris Urban |
title |
DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS |
title_short |
DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS |
title_full |
DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS |
title_fullStr |
DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS |
title_full_unstemmed |
DETERMINANTS OF QUALITY MANAGEMENT PRACTICES IN STIMULATING PRODUCT AND PROCESS INNOVATIONS |
title_sort |
determinants of quality management practices in stimulating product and process innovations |
publisher |
Center for Quality, Faculty of Engineering, University of Kragujevac, Serbia |
series |
International Journal for Quality Research |
issn |
1800-6450 1800-7473 |
publishDate |
2017-12-01 |
description |
Research highlights Quality Management System (QMS) has now become a recognizable guarantee of trust in certified business systems. A critical review of the literature reveals that empirical studies conducted to date have yielded conflicting findings on the relationship between quality management practices and innovation. This study empirically investigates how quality management principles may act as determinants of product and process innovations. The results show that customer focus and leadership explain a significant amount of product innovation, but not process innovation. Empirical support also finds that people management explains a significant amount of variance in both product innovation and process innovation. The findings highlight the importance of developing formal organisational mechanisms to measure levels of such quality determinants as they are easily overlooked or taken for granted. Moreover, firms need to recognise that innovation is a multi-faceted concept that can be controlled from a process or a product perspective, a distinction which is sometimes blurred. |
topic |
Innovation product innovation process innovation quality management ISO certification |
url |
http://www.ijqr.net/journal/v11-n4/2.pdf |
work_keys_str_mv |
AT borisurban determinantsofqualitymanagementpracticesinstimulatingproductandprocessinnovations AT mainfordtoga determinantsofqualitymanagementpracticesinstimulatingproductandprocessinnovations |
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1724235887432171520 |