Service –Profit chain in business analysis: A case study of robo technology corporation

Service –Profit chain in business analysis: A case study of robo technology corporation

This paper applies the concept of service –profit chain in a company to identify factors affecting employee satisfaction and loyalty that results in customer satisfaction and loyalty to increase revenue and profit for the company. This paper uses qualitative analysis wi...

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Bibliographic Details
Main Authors:	Trịnh Thùy Anh, Đặng Thị Mỹ Ly
Format:	Article
Language:	Vietnamese
Published:	TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2020-08-01
Series:	Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
Subjects:	chuỗi dịch vụ-lợi nhuận sự hài lòng của nhân viên lòng trung thành của nhân viên kết quả làm việc của nhân viên sự hài lòng của khách hàng lòng trung thành của khách hàng
Online Access:	https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/702

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