Examining Citizens’ Contact to Local Public Institutions
Objective - This study aims to explore the communication process within local public administration as a determinant of citizens` satisfaction. Prior work - Several authors had examined if having contact with certain service providers will affect people’s attitudes toward the service quality, but th...
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| Format: | Article |
| Language: | English |
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Danubius University
2013-08-01
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| Series: | Acta Universitatis Danubius: Administratio |
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| Online Access: | http://journals.univ-danubius.ro/index.php/administratio/article/view/1970/1646 |