The Quality of Services Perceived and Expected by Those referring to Private Labs Under the Health Insurance Contract

Background and Aim: The quality of healthcare services is determinant in patients’ improvement process, upgrading their satisfaction, ranking healthcare centers, and preventing patients’ repeated referrals leading to more costs for healthcare centers and insurance companies. The purpose of this stud...

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Bibliographic Details
Main Authors: Mohammad Arab, Ebrahim Jaafari Pooyan, Abbas Rahimi Forushani, Azam Sadat Rivandi
Format: Article
Language:fas
Published: Tehran University of Medical Sciences 2018-07-01
Series:پیاورد سلامت
Subjects:
Online Access:http://payavard.tums.ac.ir/article-1-6496-en.html