Pengaruh Faktor-faktor Kualitas Jasa terhadap Kepuasan Nasabah di Baitul Mal Wat Tamwil (BMT) Tekun Karanggede Boyolali
This study aims to determine (1) Is there a significant effect of service quality that consists of tangible, reliability, responsiveness, assurance, and empathy towards customer satisfaction.2 ) Factors of service quality dimensions of the most dominant. The results showed that: (1) There is a signi...
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| Format: | Article |
| Language: | English |
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Institut Agama Islam Negeri (IAIN) Salatiga
2011-07-01
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| Series: | Muqtasid: Jurnal Ekonomi dan Perbankan Syariah |
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| Online Access: | http://muqtasid.iainsalatiga.ac.id/index.php/muqtasid/article/view/787 |