Identifying Key Factors Affecting Customer’s Decision-Making of Internet Service Providers in Albania

The internet market in Albania is expanding and new Internet service providers have grown significantly. Improving competition in this market relies on understanding why customers choose a particular service provider. This research paper aims to investigate and understand how a range of factors impa...

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Bibliographic Details
Main Author: Ana BUHALJOTI
Format: Article
Language:English
Published: Faculty of Management National University of Political Studies and Public Administration 2019-09-01
Series:Management Dynamics in the Knowledge Economy
Online Access:http://www.managementdynamics.ro/index.php/journal/article/view/305/275