Measuring Higher Education Services Using the SERVQUAL Model
Abstract:Research Question (RQ):In this research analysis, SERVQUAL tool was used with higher education institutions (HEIs) to measure service quality well as to compare them.HEIs were compared to see the service quality dimensions that need improvements in public HEI v...
Main Authors: | , |
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Format: | Article |
Language: | English |
Published: |
Faculty of Organisation Studies, Novo Mesto
2018-11-01
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Series: | Izzivi Prihodnosti |
Subjects: | |
Online Access: | https://www.fos-unm.si/media/pdf/IP/IP_37_SALIBA_ZORAN.pdf |