Measuring Higher Education Services Using the SERVQUAL Model

Measuring Higher Education Services Using the SERVQUAL Model

Abstract:Research Question (RQ):In this research analysis, SERVQUAL tool was used with higher education institutions (HEIs) to measure service quality well as to compare them.HEIs were compared to see the service quality dimensions that need improvements in public HEI v...

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Bibliographic Details
Main Authors: Katia Saliba, Annmarie Gorenc Zoran
Format: Article
Language:English
Published: Faculty of Organisation Studies, Novo Mesto 2018-11-01
Series:Izzivi Prihodnosti
Subjects:
SERVQUAL
Higher education
Public HEI
Triangulation
Service Quality
strategic objectives
students’ perceptions
students’ expectations.
Online Access:https://www.fos-unm.si/media/pdf/IP/IP_37_SALIBA_ZORAN.pdf

Internet

https://www.fos-unm.si/media/pdf/IP/IP_37_SALIBA_ZORAN.pdf

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