CONTINUOUSLY IMPROVING THE QUALITY OF TOURISM SERVICES, A METHOD OF INCREASING CUSTOMER SATISFACTION
Quality is and will always be an important, if not the most important, factor of competition. Improving quality has been integrated into quality actions. It appears in the ISO 9000 series as a quality management function, performed systematically through quality managem...
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| Format: | Article |
| Language: | English |
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Transilvania University Press
2019-07-01
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| Series: | Bulletin of the Transilvania University of Brasov. Series V : Economic Sciences |
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| Online Access: | http://webbut.unitbv.ro/Bulletin/Series%20V/2019/BULETIN%20I%20PDF/12_Madar.pdf |