It services operations: an approach of resources sizing
The sizing IT (Information Technology) services resources and incentives for efficient operation should be planned according to the service levels needs and IT provider and customer objectives. The analysis of studies of scaling can be used as strategic information, adapting the IT assets and staff...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Catarina
2011-12-01
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| Series: | Revista Produção Online |
| Subjects: | |
| Online Access: | http://producaoonline.org.br/rpo/article/view/852 |