FMEA in zmanjševanje reklamacij odjemalcev

Research Question (RQ): Does the introduction of the FMEA method in the organization reduce the number of customer complaints? Are the results of the introduction of DFMEA and PFMEA functions and processes immediately shown, or show improvement only after a certain period of time. Purpose: Evaluati...

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Bibliographic Details
Main Authors: Sandi Povše, Franc Brcar
Format: Article
Published: Faculty of Organisation Studies, Novo Mesto 2018-03-01
Series:Revija za Univerzalno Odličnost
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