FMEA in zmanjševanje reklamacij odjemalcev
Research Question (RQ): Does the introduction of the FMEA method in the organization reduce the number of customer complaints? Are the results of the introduction of DFMEA and PFMEA functions and processes immediately shown, or show improvement only after a certain period of time. Purpose: Evaluati...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Organisation Studies, Novo Mesto
2018-03-01
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| Series: | Revija za Univerzalno Odličnost |
| Subjects: | |
| Online Access: | http://www.fos-unm.si/media/pdf/RUO/2017-7-1/RUO_094_Povse_Brcar.pdf |