NHS Present Complaint Handling System about Healthcare. Is it Fit for the Purpose?
Introduction: Despite massive recent changes in the complaint handling process of NHS, the process is still complex. There is increase in the number of complaints and inconsistency in the complaint handling. According to the Secretary of State for Health’s statement to the parliament standing commit...
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| Format: | Article |
| Language: | English |
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Mashhad University of Medical Sciences
2018-04-01
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| Series: | Patient Safety and Quality Improvement Journal |
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| Online Access: | http://psj.mums.ac.ir/article_10572_d41d8cd98f00b204e9800998ecf8427e.pdf |