An empirical study on empowering private bank workers using EFQM

Empowering workers play an essential role on increasing productivity in any organization. The service industries such as insurance companies or banks mostly rely on their own people to retain their customers and incomes. The recent increasing trend on the number of private banks in Iran has increase...

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Bibliographic Details
Main Authors: Jafar Beikzad, Yousef Majnooni Totakhaneh, Saeid Ghorbannejad Maleki
Format: Article
Language:English
Published: Growing Science 2012-01-01
Series:Management Science Letters
Subjects:
Online Access:http://www.growingscience.com/msl/Vol2/msl_2011_58.pdf