Usulan Perbaikan Kualitas Layanan Maskapai Penerbangan X Menggunakan Integrasi QFD dan Model Kano
X Airlines is experiencing quality improvement issue related to complaints addressed to their service. Complaints are increasing in holiday and feast day, especially on January, August, September, and October. Improvement is needed to produce better service and better sevice is one of the key aspect...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Jurusan Teknik Industri, Fakultas Teknik Universitas Muhammadiyah Malang
2012-12-01
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| Series: | Jurnal Teknik Industri |
| Subjects: | |
| Online Access: | http://ejournal.umm.ac.id/index.php/industri/article/view/1179 |