Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students
<b>Objective</b> – To examine the ways in which the formality of language used by librarians affects 17- to 25-year-old university students’ perceptions of synchronous virtual reference interactions(chat reference), in particular, perceptions of answer accuracy, interpersonal connection,...
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| Format: | Article |
| Language: | English |
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University of Alberta
2013-03-01
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| Series: | Evidence Based Library and Information Practice |
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| Online Access: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/17911/14792 |