User satisfaction with referrals at a collaborative virtual reference service Virtual reference services, Reference services, Referrals, User satisfaction
<br><b>Introduction.</b> This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level...
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| Format: | Article |
| Language: | English |
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University of Borås
2006-01-01
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| Series: | Information Research: An International Electronic Journal |
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| Online Access: | http://informationr.net/ir/11-2/paper246.html |