User satisfaction with referrals at a collaborative virtual reference service Virtual reference services, Reference services, Referrals, User satisfaction
<br><b>Introduction.</b> This study investigated unmonitored referrals in a nationwide, collaborative chat reference service. Specifically, it examined the extent to which questions are referred, the types of questions that are more likely to be referred than others, and the level...
Main Author: | Nahyun Kwon |
---|---|
Format: | Article |
Language: | English |
Published: |
University of Borås
2006-01-01
|
Series: | Information Research: An International Electronic Journal |
Subjects: | |
Online Access: | http://informationr.net/ir/11-2/paper246.html |
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