Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency)

Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency)

This study discusses the measurement of the quality of motor vehicle tax of information system services at the SAMSAT Kolaka office using the servqual method by emphasizing the five dimensions of servqual namely Tangibles, Reliability, Responsiveness, Assurance and empathy. This study aims to unders...

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Bibliographic Details
Main Authors: Nurfitria Ningsi, Noorhasanah Z, Gusnawati Gusnawati
Format: Article
Language:Indonesian
Published: Universitas Nusantara PGRI Kediri 2020-08-01
Series:Intensif: Jurnal Ilmiah Penelitian Teknologi dan Penerapan Sistem Informasi
Subjects:
service quality
e-government
servqual
siz
vehicle
Online Access:https://ojs.unpkediri.ac.id/index.php/intensif/article/view/13707

Internet

https://ojs.unpkediri.ac.id/index.php/intensif/article/view/13707

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