Model for the diagnosis of quality in service processes: A case study applied to a private higher education institution
In an increasingly competitive environment, the quality of the services offered by organizations is a decisive factor to ensure their success. Most of the time, the service can be defined as a series of activities of an intangible nature, occurring through the interaction between the company and the...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2019-01-01
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| Series: | Cogent Engineering |
| Subjects: | |
| Online Access: | http://dx.doi.org/10.1080/23311916.2019.1702856 |