Customer Focus in UK e-Government: Or, Putting the Politics back into e-Government
The techniques and technologies of customer service, as introduced under the guise of e-government, have brought certain aspects of public service users into sharp focus, but at the expense of other aspects. It is hypothesised that this effect may lie behind the failure of half a decade of IT-enable...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
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International Journal of Business Science and Applied Management
2007-01-01
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| Series: | International Journal of Business Science and Applied Management |
| Subjects: | |
| Online Access: | http://www.business-and-management.org/download.php?file=2007/2_1--34-46,Cornford,Richter.pdf |