Telephone triage utilization among patients with limited English proficiency

Telephone triage utilization among patients with limited English proficiency

Abstract Background Communication between patients with limited English proficiency (LEP) and telephone triage services has not been previously explored. The purpose of this study was to determine the utilization characteristics of a primary care triage call center by patients with LEP. Methods This...

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Bibliographic Details
Main Authors: Jane W. Njeru, Swathi Damodaran, Frederick North, Debra J. Jacobson, Patrick M. Wilson, Jennifer L. St Sauver, Carmen Radecki Breitkopf, Mark L. Wieland
Format: Article
Language:English
Published: BMC 2017-11-01
Series:BMC Health Services Research
Subjects:
Telephone triage
Limited English proficiency
Interpreter services
Immigrants and refugees
Online Access:http://link.springer.com/article/10.1186/s12913-017-2651-z

Internet

http://link.springer.com/article/10.1186/s12913-017-2651-z

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