PENILAIAN KEPUASAN KONSUMEN INTERNAL DI BIDANG JASA PENDIDIKAN (Studi Kasus di Fakultas Ekonomi dan Psikologi Universitas Muhammadiyah Surakarta)
Quality and customers are two important factors for every organization. Good quality is usually followed by customers’ loyality. Therefore, organization should enhance their quality improvement. This research is aimed at investigating internal customers’ satisfaction in education services. Two facul...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Muhammadiyah University Press
2005-06-01
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| Series: | Benefit Jurnal Manajemen dan Bisnis |
| Subjects: | |
| Online Access: | http://journals.ums.ac.id/index.php/benefit/article/view/1191 |