LOGISTICS CUSTOMER SERVICE ON THE EXAPLE OF LOGISTIC’S OPERATOR
The article is an attempt to approach essential issues in modern logistics customer service. It shows the direct link between logistics operations and customer satisfaction before, during and after the service is provided. Third party logistics operator “GAMA” serves as an example of a successful lo...
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| Format: | Article |
| Language: | English |
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Silesian University of Technology
2014-03-01
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| Series: | Scientific Journal of Silesian University of Technology. Series Transport |
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| Online Access: | http://www.polsl.pl/Wydzialy/RT/ZN_T/pelne_teksty/z82/281_ZN82_2014_Walasek.pdf |