Possibilities of using ICT for increase of customer feeling of exceptionality

Accession of the Internet undoubtedly has contributed to the shift of marketing activities. With the increasing availability and wealth of online information customers become more knowledgeable and sophisticated. If a company wants to keep its customers in long term, it must offer something more tha...

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Bibliographic Details
Main Authors: Pavel Turčínek, Arnošt Motyčka
Format: Article
Language:English
Published: Mendel University Press 2011-01-01
Series:Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis
Subjects:
ICT
CRM
Online Access:https://acta.mendelu.cz/59/2/0365/