O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE

O GAP ENTRE AS EXPECTATIVAS DO SERVIÇO ESPERADO PELOS ALUNOS E AS EXPECTATIVAS DOS ALUNOS NA VISÃO DO CORPO DOCENTE

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Higher Education Institutions (HEI) are ever more i nterested in the development of tools that would enable to evaluate and manage the expectations of their students, with the purpose of attracting and keeping them satisfied. This study has proposed to compare what the g...

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Bibliographic Details
Main Authors: Sulyana Comério Margotto Borghi, Emerson Wagner Mainardes, Érika Ronqueti Terra Silva
Format: Article
Language:Spanish
Published: Universidade Federal de Santa Catarina 2017-01-01
Series:Revista Gestão Universitária na América Latina
Subjects:
higher education
students’ expectations
teachers’ expectations
five quality gaps
knowledge gap
Online Access:http://www.redalyc.org/articulo.oa?id=319351653013

Internet

http://www.redalyc.org/articulo.oa?id=319351653013

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