Omnichannel strategy and the distribution of public services in Spain
There are numerous benefits linked to application of e-Government, both for public organizations (greater efficiency, costs savings, etc.) and for citizens (accessibility, availability, etc.). These have brought about a generalized commitment of most governments to its implementation. Although the p...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2016-01-01
|
| Series: | Journal of Innovation & Knowledge |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2444569X16000111 |