Satisfying Customers Using Total Quality Management: The Mediating Role of Control Systems
The premise of this paper is that Total Quality Management (TQM) must be adopted as a way of life for employees and not just as a slogan per se, so that the intended goal of implementing TQM can be fully realised. In order to internalise the philosophy of TQM into each organisational member, control...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
UUM Press
2010-05-01
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| Series: | International Journal of Management Studies |
| Online Access: | https://www.scienceopen.com/document?vid=39b21226-9bca-4e17-b925-c212b6a2a3ae |