TOWARDS TOURISM DEVELOPMENT: BRIDGING THE GAP BETWEEN TOURISTS’ EXPECTATIONS AND SATISFACTION

TOWARDS TOURISM DEVELOPMENT: BRIDGING THE GAP BETWEEN TOURISTS’ EXPECTATIONS AND SATISFACTION

This study evaluated the compatibility between the expectations and satisfaction of international tourists toward the attributes and quality of services offered. Data were obtained from a survey of 420 international tourists visiting Penang, Malaysia. Findings indicated that the highest expectations...

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Bibliographic Details
Main Authors: Mohammad Javad MAGHSOODI TILAKI, Massoomeh HEDAYATI-MARZBALI, Aldrin ABDULLAH, Maryam MOHSENZADEH
Format: Article
Language:English
Published: Editura Universităţii din Oradea 2017-03-01
Series:Geo Journal of Tourism and Geosites
Subjects:
tourist expectation
tourist satisfaction
image
gap analysis
Malaysia
Online Access:http://gtg.webhost.uoradea.ro/PDF/GTG-1-2017/200_Maghsoodi.pdf

Internet

http://gtg.webhost.uoradea.ro/PDF/GTG-1-2017/200_Maghsoodi.pdf

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