Management of relationship between customer satisfaction and services in hotel industry in Prishtina
Nowadays, when companies more and more are oriented towards the customer, it is important to make a research on customer satisfaction. This paper will describe the management of relationship between customer satisfaction and services in hotel industry in Pristina. In the first part of the paper, re...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Felix-Verlag
2016-01-01
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| Series: | ILIRIA International Review |
| Subjects: | |
| Online Access: | http://iliriapublications.org/index.php/iir/article/view/265 |