Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence
Tramp shipping constitutes a prominent segment of the shipping market. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. In this respect, h...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2014-04-01
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| Series: | Asian Journal of Shipping and Logistics |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S209252121400008X |