A survey of quality gap of Khoramabad medical emergency services using SERVQUAL model

Background : Awareness of perceptions and expectations of receivers of health centers services, as well as determination of gap between these two subjects can play an important role in better services rendering of these centers. Thise survey was conducted to evaluate quality of emergency centers of...

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Bibliographic Details
Main Authors: gholamreza Toushmal, mohammad Hakak, heshmatollah Heidary
Format: Article
Published: Lorestan University of Medical Science 2015-05-01
Online Access:http://yafte.lums.ac.ir/browse.php?a_code=A-10-1-485&slc_lang=en&sid=1

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