FACTORS THAT ENCOURAGE AND DISCOURAGE THE ADOPTION OF ONLINE BANKING IN ISRAEL AND THEIR EFFECT ON CUSTOMER SATISFACTION, FROM THE POINT OF VIEW OF BANK MANAGERS
The technological revolution has moved the provision of banking services from the branch to the Internet and, due to growing competition, focused the banks’ attention on customer satisfaction and the factors influencing it. The purpose of this article is to examine – from the perspective of bank man...
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| Format: | Article |
| Language: | English |
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Romanian Foundation for Business Intelligence
2020-08-01
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| Series: | SEA: Practical Application of Science |
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| Online Access: |
http://seaopenresearch.eu/Journals/articles/SPAS_23_1.pdf
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