Coping behaviors V.S Customer Complaint Behavior: A Study of Iranian Consumers 'Coping Behaviors with Service Failures

Coping behaviors V.S Customer Complaint Behavior: A Study of Iranian Consumers 'Coping Behaviors with Service Failures

<p class="MsoNormal" style="margin-bottom: .0001pt; text-align: justify; line-height: normal;"><strong><span style="font-size: 10.0pt; font-family: &quot;Times New Roman&quot;,serif; mso-fareast-font-family: &quot;Times New Roman&quot;; mso-ans...

Full description

Bibliographic Details
Main Authors: Parvaneh Charsetad, Hossein Vazifehdoost, Hashem Nikoomaram
Format: Article
Language:Portuguese
Published: Universidade Nove de Julho 2016-12-01
Series:REMark: Revista Brasileira de Marketing
Subjects:
Coping Strategies
Service Failure
Hospitality
Consumer Behavior.
Online Access:http://www.revistabrasileiramarketing.org/ojs-2.2.4/index.php/remark/article/view/3303

Internet

http://www.revistabrasileiramarketing.org/ojs-2.2.4/index.php/remark/article/view/3303

Similar Items