Coping behaviors V.S Customer Complaint Behavior: A Study of Iranian Consumers 'Coping Behaviors with Service Failures

Coping behaviors V.S Customer Complaint Behavior: A Study of Iranian Consumers 'Coping Behaviors with Service Failures

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Bibliographic Details
Main Authors: Parvaneh Charsetad, Hossein Vazifehdoost, Hashem Nikoomaram
Format: Article
Language:Portuguese
Published: Universidade Nove de Julho 2016-12-01
Series:REMark: Revista Brasileira de Marketing
Subjects:
Coping Strategies
Service Failure
Hospitality
Consumer Behavior.
Online Access:http://www.revistabrasileiramarketing.org/ojs-2.2.4/index.php/remark/article/view/3303

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