Abstract Assessment of the Causal Relationships among the Indicators of the EFQM Organizational Excellence Model via Structural Equation Modeling and DEMATEL Techniques

• Main Authors: Mehdi Kheirandish, bahram moazeni, Golsa Tajik, farshid khamoie
• Format: Article
• Language: fas
• Published: Islamic Azad University, Tabriz Branch 2019-02-01
• Series: مدیریت بهره وری
• Subjects: dematel" "efqm" "structural equation" "the casual assessment
• Online Access: http://jpm.iaut.ac.ir/article_546088_71ed078f3369cb19ae273c783a125464.pdf
• ISSN: 2716-9979; 2476-7298

One of the models used to evaluate organizations is the EFQM organizational excellence model which is an adequate tool for institutionalizing organizational concepts and values and identifying the best processes. Although attempts are made in organizations to design and operationalize models of excellence, the causal relationship among empowerment indicators (like leadership, staff, policies and strategies, resources, processes) and results achieved by the employee, customer, society and key performance are rarely addressed. Hence, the purpose of this descriptive applied survey is to identify the effective and influenceable indicators of the model via the Coefficient of Determination, the Linear Structural Equation Modeling and Dematel Technique. The research population comprised the head of departments and senior executives of Education in Tabriz. The research data were gleaned using the EFQM Self-Assessment Questionnaire.  Based on the findings emerging from the study, the index of community outcomes and the index of resources and participation were identified as the most effective and the most influenceable indicators, respectively.