Perceived service quality in healthcare organizations and a research in Ankara by hospital type

The purpose of healthcare services is to protect and improve individuals’ physical, mental and social health and ensure its continuity to increase the level of welfare and happiness in the society. As in all service organizations, service quality has an important place in healthcare organizations....

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Bibliographic Details
Main Author: İbrahim H. Kayral
Format: Article
Language:English
Published: Koc University, Vehbi Koc Ankara Studies Research Center (VEKAM) 2014-06-01
Series:Ankara Araştırmaları Dergisi
Subjects:
Online Access:http://www.journalagent.com/jas/pdfs/JAS_2_1_22_34.pdf