Loyalty programmes as a direct sales platform: a cardholder segmentation based on air flight redemptions
There are increasingly more loyalty programmes that offer cardholders the opportunity of buying additional programme points or obtaining rewards, such as package holidays or air flights, by paying some of the cost in cash. This feature of the programmes, together with their very nature and structure...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad del País Vasco (UPV/EHU)
2010-12-01
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| Series: | Management Letters/Cuadernos de Gestión |
| Subjects: | |
| Online Access: | http://www.ehu.es/cuadernosdegestion/revista/index.php/en/numeros-publicados?y=2010&v=10&n=3&o=9 |