Improving outpatient satisfaction by extending expected waiting time

Improving outpatient satisfaction by extending expected waiting time

Abstract Background Long waiting times result in low satisfaction. Although several methods are used to shorten the actual waiting time (AWT) in large hospitals of China, the outpatients still have a long actual waiting time. This study aimed to explore whether satisfaction could be improved by exte...

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Bibliographic Details
Main Authors: Wei-Min Ma, Hui Zhang, Neng-Li Wang
Format: Article
Language:English
Published: BMC 2019-08-01
Series:BMC Health Services Research
Subjects:
Expected waiting time
Unfavorable information
Satisfaction score
Actual waiting time
Prospect theory
Online Access:http://link.springer.com/article/10.1186/s12913-019-4408-3

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http://link.springer.com/article/10.1186/s12913-019-4408-3

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