Visual Management: mapping experiences from service blueprints in the remote scenario
Visual Management combined with Service Design tools is a good strategy for implementing process mapping in remote scenarios. The general objective of this study was to present its concepts and implement the service blueprint as a facilitating tool for mapping the experiences of processes in the Hu...
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Universidade do Estado de Santa Catarina
2021-01-01
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| Series: | ModaPalavra e-periódico |
| Online Access: | https://www.revistas.udesc.br/index.php/modapalavra/article/view/19504 |