PERCEIVING THE BENEFITS AND DIFFICULTIES OF THE ADOPTION OF THE INFORMATION TECHNOLOGY SERVICE MANAGEMENT PERCIBIENDO LOS BENEFICIOS Y DIFICULTADES DE LA ADOPCIÓN DE LA GESTIÓN DE SERVICIOS DE TECNOLOGÍA DE LA INFORMACIÓN PERCEBENDO OS BENEFÍCIOS E DIFICULDADES DA ADOÇÃO DA GESTÃO DE SERVIÇOS DE TECNOLOGIA DA INFORMAÇÃO

PERCEIVING THE BENEFITS AND DIFFICULTIES OF THE ADOPTION OF THE INFORMATION TECHNOLOGY SERVICE MANAGEMENT PERCIBIENDO LOS BENEFICIOS Y DIFICULTADES DE LA ADOPCIÓN DE LA GESTIÓN DE SERVICIOS DE TECNOLOGÍA DE LA INFORMACIÓN PERCEBENDO OS BENEFÍCIOS E DIFICULDADES DA ADOÇÃO DA GESTÃO DE SERVIÇOS DE TECNOLOGIA DA INFORMAÇÃO

The increase of the importance of the Information Technology has been demanding the adoption of efficient practices that can guide the managers to address their efforts for the service management and of the technology involved. In this context, the goal of this study is to show the benefits and diff...

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Bibliographic Details
Main Authors: Edimara Mezzomo Luciano, Maurício Gregianin Testa, Carlos Eduardo Barbosa de Azevedo Bragan
Format: Article
Language:Portuguese
Published: Emerald Publishing 2013-01-01
Series:REGE Revista de Gestão
Subjects:
Gestão de Serviços de TI, Governança de TI, ITIL.
Online Access:http://www.revistas.usp.br/rege/article/view/49869

Internet

http://www.revistas.usp.br/rege/article/view/49869

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