Using Personalized Model to Predict Traffic Jam in Inbound Call Center
In this paper, I describe a general approach to scaling data mining applications in a call center environment. A call center operates with customers calls directed to agents for service based on online call traffic prediction. Existing methods for call prediction exclusively implement inductive mach...
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| Format: | Article |
| Language: | English |
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European Alliance for Innovation (EAI)
2017-01-01
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| Series: | EAI Endorsed Transactions on Scalable Information Systems |
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| Online Access: | http://eudl.eu/doi/10.4108/eai.18-1-2017.152101 |