Evaluating quality of health services in health centres of Zanjan district of Iran
To assess quality of health services in Zanjan health centres based on clients′ expectations and perceptions. The study was conducted by using service quality (SERVQUAL) scale on a sample of 300 females, clients of health care centres in the district of Zanjan, selected by cluster sampling. The resu...
Wolters Kluwer Medknow Publications
|Series:||Indian Journal of Public Health|