Evaluating quality of health services in health centres of Zanjan district of Iran

To assess quality of health services in Zanjan health centres based on clients′ expectations and perceptions. The study was conducted by using service quality (SERVQUAL) scale on a sample of 300 females, clients of health care centres in the district of Zanjan, selected by cluster sampling. The resu...

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Bibliographic Details
Main Authors: Ali Mohammadi, Jamshid Mohammadi
Format: Article
Published: Wolters Kluwer Medknow Publications 2012-01-01
Series:Indian Journal of Public Health
Online Access:http://www.ijph.in/article.asp?issn=0019-557X;year=2012;volume=56;issue=4;spage=308;epage=313;aulast=Mohammadi

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