Hava Yolu Yolcularının Kabiniçi Hizmet Algılarının Değerlendirmesi: Türk Hava Yolları Örneği (Evaluation of Airline Passangers' Perceptions of In-Cabin Services: Turkish Airlines Example)
Airline industry is facing an intense competition as the number of companies, fleet sizes and the network of flight destinations increase with each passing day. In order to maintain or increase market share, the quality of service is an important component of competitiveness. In this study, passe...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Isarder
2016-03-01
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| Series: | İşletme Araştırmaları Dergisi |
| Subjects: | |
| Online Access: | http://isarder.org/2016/vol.8_issue.1_article022_full_text.pdf |