Measuring of customer satisfaction on example of Delta DMD
Companies which do business in today's competitive environment, has to continuously work on improvement of theirs products and services, based on customers' needs. Most widely used method for examine customer expectations and measuring satisfaction is researches, which goal is to evaluate...
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| Format: | Article |
| Language: | English |
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Srpsko udruženje za marketing
2010-01-01
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| Series: | Marketing (Beograd. 1991) |
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| Online Access: | https://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2010/0354-34711004268K.pdf |