Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya

For companies engaged in the service-providing sector, good service by meeting customer's desires and needs is a must in order to thrive competitively. This case study was conducted on service provided by the government social insurance company engaged in traffic accident insurance services in...

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Bibliographic Details
Main Author: Dwi Dini Pratiwi
Format: Article
Published: Universitas Airlangga 2021-04-01
Series:Jurnal Manajemen Teori dan Terapan
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