Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya
For companies engaged in the service-providing sector, good service by meeting customer's desires and needs is a must in order to thrive competitively. This case study was conducted on service provided by the government social insurance company engaged in traffic accident insurance services in...
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| Format: | Article |
| Language: | English |
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Universitas Airlangga
2021-04-01
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| Series: | Jurnal Manajemen Teori dan Terapan |
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| Online Access: | https://e-journal.unair.ac.id/JMTT/article/view/22677 |