HUBUNGAN ANTARA MUTU PELAYANAN DENGAN KESETIAAN PASIEN ( SURVEY PADA PASIEN BAGIAN JANTUNG RUMAH SAKIT INTERNASIONAL BINTARO)

HUBUNGAN ANTARA MUTU PELAYANAN DENGAN KESETIAAN PASIEN ( SURVEY PADA PASIEN BAGIAN JANTUNG RUMAH SAKIT INTERNASIONAL BINTARO)

This research was aimed at describing connections between : 1) The Quality of Services to the Patient Loyalty, 2)The Satisfaction to the Patient Loyalty, 3) The Quality of Services and Patients Satisfaction, all together, to the patient loyalty. This study was held in the Bintaro International Hospi...

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Bibliographic Details
Main Author: Henry Eryanto
Format: Article
Language:English
Published: Universitas Negeri Jakarta 2011-08-01
Series:Econosains: Jurnal Online Ekonomi dan Pendidikan
Subjects:
Quality of Service
Satisfaction
Loyalty
Online Access:http://journal.unj.ac.id/unj/index.php/econosains/article/view/620

Internet

http://journal.unj.ac.id/unj/index.php/econosains/article/view/620

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