| Summary: | The hospitality industry relies heavily on human capital as a competitive advantage. Thus, for the industry’s vision to become a reality, its leadership relies on employees to execute strategic objectives to fulfil the industry’s goals. The employees’ knowledge, experience, skills, expertise, and the ability to collectively innovate, are key to the industry’s survival. However, it is currently losing competent employees to other industries for the same salaries and benefits due to a range of unknown reasons,
which the study will explore. When competent employees resign from their jobs, there are interruptions in normal operations, loss of efficiency, increased replacement and recruitment cost, project delays and increased customer dissatisfaction. Thus, the ability of the tourism industry in the City of Tshwane to retain competent employees is critical for its survival. The purpose of the study was to investigate the relationship and effect leadership styles have on employee commitment in a hotel in the City of Tshwane. Furthermore, this study was brought about by the fact that an organisation’s ability to implement business strategies successfully, gain a competitive advantage and optimise human capital largely depends on the leadership styles that encourage employee commitment. Thus, the ability of the tourism industry in the City of Tshwane to retain competent employees is critical for its survival. A quantitative research method was utilised for this study. The results of the study highlighted that transformational leadership was positively and largely related to affective commitment, but moderately related to continuance and normative commitment.
|
|---|
