The factors affecting customer satisfaction and service quality: A study at Hoa Binh Phu Quoc resort Vietnam
The purpose of this research paper was to determine the factors affecting customers’ satisfaction at lodging services. A questionnaire was drafted, and there were 265 customers as respondents, who were using lodging services at Hoa Binh Phu Quoc Resort. Result shows that there are five key factors d...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
AfricaJournals
2020-01-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
| Subjects: | |
| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_28_vol_9_1__2020_vietnam.pdf |