The factors affecting customer satisfaction and service quality: A study at Hoa Binh Phu Quoc resort Vietnam
The purpose of this research paper was to determine the factors affecting customers’ satisfaction at lodging services. A questionnaire was drafted, and there were 265 customers as respondents, who were using lodging services at Hoa Binh Phu Quoc Resort. Result shows that there are five key factors d...
Main Authors: | Le Duc Toan, Phan Thanh Hai, Mai Thi Thuong, Vo Thi Thuy Tien, Tran Van Trong |
---|---|
Format: | Article |
Language: | English |
Published: |
AfricaJournals
2020-01-01
|
Series: | African Journal of Hospitality, Tourism and Leisure |
Subjects: | |
Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_28_vol_9_1__2020_vietnam.pdf |
Similar Items
-
Craft villages and tourism development, a case study in Phu Quoc island of Vietnam
by: Hieu Vu Minh, et al.
Published: (2017-05-01) -
Seasonal variation of phytoplankton assemblage in Hoa Binh reservoir, north of Vietnam
by: Duong, Thi Thuy, et al.
Published: (2015) -
Exploring human resources, marketing and promotion activities towards the sustainable tourism development in Phu Quoc islands, Vietnam
by: Hieu Vu Minh, et al.
Published: (2020-06-01) -
A proposed conceptual model of green practices impacting on the tourism business and their performances – A case of Phu Quoc island Vietnam
by: Vu Minh Hieu, et al.
Published: (2017-06-01) -
Towards Responsible Aggregate Mining in Vietnam
by: Paulina Schiappacasse, et al.
Published: (2019-08-01)