GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
The high amount of IT services offered to organizations for boosting and maintaining their business goals makes it difficult to determine the quantity, description and the attributes of these services. This paper presents a framework to support the construction of IT Service Catalogs. The framework...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculdade Salesiana Maria Auxiliadora
2014-12-01
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| Series: | Sistemas de Informação |
| Subjects: | |
| Online Access: | http://www.fsma.edu.br/si/edicao14/Download_FSMA_SI_2014_2_Estudantil_2.html |